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BSP Announces Relief Package Customers Impacted by COVID-19

Date: Thursday 02nd April, 2020

The Bank South Pacific (BSP) is monitoring the evolving nature of the Coronavirus (COVID-19) and is arranging relief packages to assist customers during this period.
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BSP Group CEO Robin Fleming said BSP is working closely with the Central Bank and other authorities both within Papua New Guinea and in all the countries in which BSP operates.

"Fundamental to our planning is also being able to support our customers and as the leading bank in the South Pacific, we know we have a responsibility to help people in our communities and around the Pacific, "added Mr Fleming.

BSP Vanuatu Country Head Nik Regenvanu said that, "Given the implications of travel restrictions imposed by various governments, it is clear this will have an impact on some of BSP's customers".

Mr Regenvanu advises that any business financially impacted by the effects of the COVID-19 should contact their BSP Relationship Manager to access the assistance on offer.

To assist BSP customers impacted by COVID-19, BSP Vanuatu will be providing the following relief package for its customers:

  • Business - 3 months interest only for all sectors.
  • Personal loans - 3-month payment suspension only if reduced hours or loss of employment. Maturity term to be extended by a commensurate term of the suspended repayment period. 
  • Home Loans - 3-month P&I repayment holidays on a case by case basis due to loss of employment or impacts with reduced visitors through online bookings

All Business customers should speak to their Relationship Manager in the first instance.

All Home Loan and Personal Loan customers should contact their closest BSP branch or call the customer helplines on +678 22084

BSP is calling on all its customers to practise social distancing by standing a meter or more away from another person or persons when standing in the bank line or better, stay at home and  make use of  all digital banking platforms available.

BSPs' Digital banking platforms include Personal Internet Banking which customers can access their accounts in the comfort of their homes.

The bank also encourages the use of other digital banking options such as using your Pacific and Visa Debit Cards instead of handling cash.

BSP will continue to monitor the situation and provide further updates in due course.

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