General Contact Details
We would love to hear from you
Please contact us via:
- Calling from within Fiji; 132 888
- Calling from outside of Fiji; +679 321 4300
- Email bula@bsp.com.fj and a Customer Service Centre Agent will get back to you as soon as possible.
Our branch opening hours are:
- Monday: 9:30am to 4:00pm
- Tuesday - Friday: 9.00am to 4.00pm
Our Bank Swift Code is BOSPFJFJ. Our BSB Number is 069 and our branch numbers are listed under branch locations. Please use these numbers when sending Telegraphic Transfer remittances to BSP from your bank.
General Queries & Service Requests
If you find our phone lines busy, please send us a:
- Secure Mail Message via BSP Online Plus Internet Banking; or
- Email bula@bsp.com.fj or customercare@bsp.com.fj and a Customer Service Centre Agent will get back to you within our office hours as stated above. When emailing for account specific assistance, please ensure to state your account number and phone contact (if calling from overseas, please include country and area codes)
We value your feedback because it is the key to improving our products and services. Tell us how we can serve you better.
Customer Complaints & Feedback Form
Customer Complaints & Feedback Brochure_Print Version
Suggestion & Compliments
To make a suggestion or compliment, please visit any of our branches at these locations, call our Customer Service Centre on the numbers listed above, send us a Secure Mail message via Online Banking or email us on bula@bsp.com.fj or customercare@bsp.com.fj. Feedback forms are also available in the links above should you wish to use them.
Complaints
To lodge a complaint, please visit any of our branches at these locations, call our BSP Customer Service Centre on the numbers listed above, send us a Secure Mail message via Online Banking or email us on CCComplaints@bsp.com.fj. When emailing, please ensure to provide your account details and phone contact (if calling from overseas, please include country and area codes). Feedback forms are also available in the links above should you wish to use them.